Privacy and Cookie Policy

1. Who We Are

MICRAMED Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us.

2. Information We Collect

We may collect and process the following information:

Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Company name
  • Any information you include when completing a contact form or sending an enquiry

Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Website usage data

This information may be collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide requested services
  • Manage our business relationship with you
  • Improve our website and services
  • Send service-related communications
  • Meet legal and regulatory obligations
  • Send marketing communications where you have consented or where we have a lawful basis to do so

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

To provide services you have requested or contracted with us to deliver.

Legitimate Interests

To operate, improve and secure our business and website.

Consent

Where you have agreed to receive marketing communications or agreed to optional cookies.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

5. Who We Share Information With

We may share personal information with trusted third parties where necessary, including:

  • Website hosting providers
  • Email service providers
  • IT support providers
  • Payment processors
  • Professional advisers such as accountants and solicitors
  • Government authorities or regulators where required by law

We do not sell your personal information.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

7. Cookies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

Where required, we will seek your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss.

However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: ICO Website

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and the revised version will take effect immediately upon publication.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us here.